ISO9001:2015 Quality Management
On this page you will find most of the information any employee, supplier, client, tendering or procurement department will need on all our compliance and accreditation with regard to Reliable Pressings´s ISO9001/2015 quality management.
Accreditation Documentation
Here are some of the relevant certification and various audits documents that we get asked for (but we prefer if you just give us a surprise audit, frankly)
- Recommendation for Certification
- Reliable's ISO9001 Certificate
- Certification Audit Report on our QMS
- Scan this code to confirm certification authenticity
If you wish to download our Quality Management System documentation, we provide the system's index at the following link, contact us for the full version. Reliable Pressings' Quality Management Manual.
Introduction
The Reliable Pressings Quality Management System is a methodology consisting of all the Reliable Pressings policies, processes, operating procedures and records that reflect how we manage quality and provide our clients with a detailed level of transparency that allows for their interaction and tracking in and of the fabrication process. Our methodology conforms to the ISO 9001:2015 Standard, and we strive to meet and exceed all the requirements of this ISO Standard, if not by the letter then certainly by spirit and intent.
Reliable Pressings has a continuous improvement philosophy to our business processes. Where certification is required we do what is required, not what is merely prescribed and deemed necessary.
The Reliable Pressings Quality Policy Statement
“Our vision and ambition are to be a recognised world leader in all matters concerning industrial uses and engineering applications of Conical Disc Springs and their family of similar Springs, namely the Plain and Slotted Bearing Preload Disc Springs, Diaphragm Springs, Single Turn Multi Wave Springs and those related products used to secure static bolted connections, the DIN6796 Belleville Washer and our own product the Wedge Locking Conical Disc Spring. We strive to be acknowledged and recognized as providers of world class Spring, Energy Absorbing and Secure Fastening Solutions reflecting our reputation of reliably adding value."
"Our services, from needs analysis, design verification, manufacturing, testing and operational support, are aimed at exceeding the expressed and as well as unexpressed needs of our customers. Customer loyalty and satisfaction are the ultimate measure of our quality management as this is driven by their opinion and view of the value we create."
"Creating value requires us clearly understanding all our customer needs (expressed and unexpressed!), diligently confirming design and operational requirements, then manufacturing products and components which are fit for purpose, independently tested to confirm expected performance, whilst reflecting careful, exacting workmanship, delivered within promised timelines and at reasonable cost."
“Across Reliable Pressings, we are all committed to embracing our Quality Management System and stand by our Brand and Quality Commitment Promise. We empower and reward our people to refine, improve and evolve our quality management through continuous improvement emphasising LEAN processing principles. We believe that quality management is essential in winning the trust of our customer and allowing us to remain relevant to them.”
The Reliable Pressings Quality Commitment
- Any product we fabricate and which carries a Reliable Pressings serial number will have a quality warranty.
- Any product delivered that does not meet our Quality Promise will be replaced at our cost.
The rest of this page will cover the following key principles of Reliable Pressings's ISO9001 quality policy. By principles we mean foundational beliefs in what is necessary for us to delivery Quality Products that meet our client's expectations.
- Customer Focus
- Leadership & Alignment
- Managing Expectations & Engaging People
- Application of Structure through Processes
- Continuous Improvement
- Decision Making based on Data
- Managing Relationships
The primary focus of Reliable Pressings's ISO9001 processes is quality management that enables us to meet customer requirements and to strive to exceed their expectations. At a minimum, we must always keep our promises, delivering on time, building quality products that remain reasonably priced.
- We actively manage relationships with customers to achieve sustained success.
- We determine and take actions on interested parties’ needs and expectations that can affect customer satisfaction.
- We measure and monitor customer satisfaction and take appropriate actions.
- We communicate customer needs and expectations throughout the organization.
- We understand our customers’ current and future needs and expectations
Reliable Pressings believes that one key outcome of organisational leadership is alignment of purposes throughout our business. This is essential to establishing common purpose and direction and allows us to create conditions in which people are engaged in achieving Reliable Pressings´s quality objectives.
- Establish a culture of trust and integrity.
- Create and sustain shared values, fairness and ethical models for behaviour at all levels of the organization.
- Communicate the organization’s mission, vision, strategy, policies and processes throughout the organization.
- Encourage an organization-wide commitment to quality.
Reliable Pressings believes that to deliver Quality we require Competent, Empowered and Engaged people throughout the business. This requires us to constantly manage expectations, and to engage our people on the critical aspects of Quality Management.
- Facilitate open discussion and sharing of knowledge and experience.
- Recognize and acknowledge people’s contribution, learning and improvement.
- Conduct surveys to assess people’s satisfaction, communicate the results, and take appropriate actions.
- Communicate with people to promote understanding of the importance of their individual contribution.
Consistent and predictable results can only be achieved when activities are well defined, understood and managed as interrelated processes that function as a coherent system within our Value Chain.
- Establish authority, responsibility and accountability for managing processes.
- Determine process interdependencies and analyse the effect of modifications to individual processes on the system as a whole.
- Ensure the necessary information is available to operate and improve the processes and to monitor, analyse and evaluate the performance of the overall system.
- Manage risks that can affect outputs of the processes and overall outcomes of the quality management system.
We get things wrong sometimes, and that requires the commitment to not repeat mistakes, and it requires the humility to realise that we can always do better
- Develop and deploy processes to implement improvement projects throughout the organization
- Track, review and audit the planning, implementation, completion and results of improvement projects.
- Integrate improvement considerations into the development of new or modified goods, services and processes.
- Recognize and acknowledge improvement.
We believe everyone is entitled to their own opinion but not their own facts, and we are well aware that often it takes data and fact to benchmark ourselves and to measure improvements
- Determine, measure and monitor key indicators to demonstrate the organization’s performance.
- Ensure that data and information are sufficiently accurate, reliable and secure.
- Make decisions and take actions based on evidence, balanced with experience and intuition.
To meet our customer´s needs sometimes we have to go the extra mile and that means having excellent working relationships with our suppliers. But our relationship with our staff is critical too.
- Establish collaborative development and improvement activities with suppliers, partners and other interested parties.
- Encourage and recognize improvements and achievements by suppliers and partners.
- Measure performance and provide performance feedback to interested parties, as appropriate,
- Establish relationships that balance short-term gains with long-term considerations.
- Determine and prioritize interested party relationships that need to be managed.